Order Status
Check your order status online, anytime with CONNECTED
Symmetricom is committed to providing true 24/7 service to our customers. With CONNECTED you now have direct, secure, online access to up-to-date order and shipment information. With CONNECTED you can:
- Track orders by purchase order number, date range or Symmetricom order number
- View scheduled ship dates
- Obtain tracking information
Register for CONNECTED
If you are a Symmetricom customer and want to get CONNECTED, please email the CONNECTED administrator at CONNECTED@symmetricom.com. Within 24 hours we will contact you with the information to access your account. Please make sure you include the following information in your email: Your first and last name, title, company, address, city, state/province, zip code, country, telephone and email. If you have questions about login information, contact your CONNECTED administrator at CONNECTED@symmetricom.com.
Customer Relations Availability
Your Customer Relations Representative continues to be available from 7:00 a.m. to 5 p.m. PST at 1-888-367-7966 for customers in the US or 408-428-7907 for international customers. For customers in EMEA (Europe, Middle East and Africa), contact our customer support desk in Germany during our normal business hours (Monday to Friday between 8:00 and 17:00, except holidays) at ++49 700 3288 6435.
