Symmetricom's Customer Assistance Centers are a centralized resource to handle all of your customer needs.
Customer Assistance Center Telephone Numbers:
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Worldwide (Main Number): 1-408-428-7907
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USA, Canada, Latin America including Caribbean, Pacific Rim including Asia, Australia and
New Zealand: 1-408-428-7907
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USA toll-free: 1-888-367-7966 (1-888-FOR-SYMM)
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Europe, Middle East & Africa: 49 700 32886435
Technical Support can be obtained either through the Online Support area of this website, or by calling one of the above Customer Assistance Center numbers. When calling the worldwide, or USA-based number, select Option 1 at the first prompt. Telecom Solutions Division customers should then select Option 1; Timing, Test and Measurement Division customers should then select Option 2. How do I know which division to call about my product?
Technical Support personnel are available by phone 24 hours a day, 7 days a week through the Main Customer Assistance Center number above and from 8 a.m to 5 p.m Central European Time, weekdays, at the Europe, Middle East and Africa number.
Customers who have purchased Technical Support Contracts may e-mail support requests to:
support@symmetricom.com (Americas, Asia, Pacific Rim)
emeasupport@symmetricom.com (Europe, Middle East, Africa)
Customer Service
For quotations, order placement, order scheduling or status, to schedule services or to reach your account manager or customer service representative call one of the above Customer Assistance Center numbers. When calling the worldwide, or USA-based number, select Option 2 at the first prompt. Telecom Solutions Division customers should then select Option 1; Timing, Test and Measurement Division customers should then select Option 2. How do I know which division to call about my product?
Customer Service personnel are available by phone 7 a.m. to 5 p.m. Pacific Time (USA) weekdays through the Main Customer Assistance Center number above and 8 a.m to 5 p.m Central European Time, weekdays, at the Europe, Middle East and Africa number.
Need a repair?
If you’re fairly experienced with our product and are sure you need a unit repaired, you can Request a Repair from this site or by downloading the form offered at the link and sending it to the e-mail address in the form. If you’re not certain about the problem, we suggest you try phoning Technical Support first to troubleshoot the issue and be certain a repair is necessary.
If you need status, repair pricing, expected turnaround time or other information about your repair, call one of the above Customer Assistance Center numbers. When calling the worldwide, or USA-based number, select Option 3 at the first prompt. Telecom Solutions Division customers should then select Option 1; Timing, Test and Measurement Division customers should then select Option 2. How do I know which division to call about my product?
Repair Administration personnel are available by phone 8 a.m. to 5 p.m. Pacific Time (USA) weekdays through the Main Customer Assistance Center number above and 8 a.m to 5 p.m Central European Time, weekdays, at the Europe, Middle East and Africa number. For more information about repairs, advance replacements and warranty coverage, click here.
What about other kinds of service?
Do you need training, installation, on-site maintenance, advance replacement support, planning, design or other services related to your Symmetricom products? Our Global Services division offers services to help you lower costs, ensure quality and save time. Our team of dedicated specialists includes many former customers and we provide all-inclusive statements of work that guarantee the price we quote won’t change. Whatever the need, we’re willing to help. Call us at one of the Customer Assistance Center numbers above. Whatever the need, we’re here to help with a dedicated team of experienced professionals.
Comments, complaints and suggestions are always gladly accepted.
customer_relations@symmetricom.com
