• Work closely with a cross-functional product development team to create and update customer documentation, including User Manuals, Reference Guides, Installation Guides, Software Release Notes, Product Change Notices, and built-in product help systems for complex telecommunications/networking products and systems.
• Work on multiple small to medium-sized projects in parallel.
• Research solution requirements with marketing and customer service teams, product features and behaviors with globally dispersed engineering teams, decide scope, schedule, resources, and dependencies to plan the documentation development project.
• Work with internal and contract technical writers to assign work, manage and communicate progress, and deliver results to the overall solution development project.
• Use the product during late development to verify features and behaviors. Work with cross-functional team to review documents for clarity and accuracy. Adhere to quality standards and style guidelines across businesses, product lines, and applications.
• Propose, gain support for, and implement, improvements in results and methods.

Essential Qualifications:

• Ability to perform all phases of technical publications development, including research, planning, writing, reviewing, editing, and publishing to multiple formats.
• Excellent writing and copy-editing skills required.
• Working knowledge of tools, such as AuthorIT, FrameMaker, FrameScript, RoboHelp, Acrobat, and Microsoft Office tools.
• Familiarity with Java language environment and jar files
• Experience working with cross-functional teams
• Excellent written and oral technical English language communication skills
• Good oral technical Chinese language communication skills
• Technical illustration skills using such tools as Adobe Illustrator and Photoshop.
• Experience with Product Data Management systems – preferably Agile PLM.
• Willing to travel overseas occasionally; typically less than 2 weeks per six months
• BA/BS or equivalent with a minimum of 8 years experience in technical writing.

Desired Qualifications:

• Experience with networking and telecommunications industry, products and services
• Experience working with globally-dispersed teams

To apply for this position, please forward your resume and contact information to jobs@symmetricom.com and reference job number SJ080502 in the subject line of your e-mail.

Symmetricom is an equal opportunity employer.